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Conversations My Reflections on AI, Cognitive Computing and Other Wonders

"This is about bringing down the walls of time-to-value and ease of adoption through the democratization of AI."

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Latest Writings

  • Efficient Service And Extraordinary Experiences: Your Customers Need Both

    Customer service needs to be memorable, personalized, trusted and proactive. Phrased another way, customer service needs to deliver truly extraordinary experiences—ones that make users feel valued, understood and loyal to your company's brand.

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  • The Time is Now for Digital First

    The need for change is especially critical for companies right now when it comes to how they provide quality customer service to retain and capture consumers. Evolving customer expectations, changes in service delivery, and new technologies are collectively driving companies to realize that in order to grow and remain viable, there is only one way forward: Digital First.

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  • Is the US Labor Shortage the Big Break AI Needs?

    Hesitancy and misconceptions about AI in the workplace have long been a barrier to widespread adoption — but companies experiencing labor shortages should consider where it can make their employees’ lives better and easier, which can only be a benefit for bottom-line growth.

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  • Why Businesses Managing the Return to the Office Are Wrong

    The great workplace transformation of the decade will not be the shift from physical to virtual, although it will be the most immediate. Instead, organizations need to start planning how technology – and namely, IoT and AI — can be fully integrated into the office.

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  • We Urgently Need to Change the Narrative on AI in the Workforce

    We’ve officially entered an era in which new technologies fuse the physical, digital, and biological worlds. Advancements in artificial intelligence are an integral part of that shift.

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  • Should AI Become a Regulated Technology?

    As the competition for global AI leadership accelerates, countries that impose a heavier regulatory burden on the sector risk falling behind those that nurture a more entrepreneurial climate.

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  • Building A Human-AI Hybrid Workforce

    We’re rapidly approaching a time when humans and digital employees will fuse into a hybrid workforce, fundamentally transforming how we live and work.

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  • How Artificial Intelligence Can Lighten The Load For Customer Service Representatives

    COVID-19 broke things. Economies stalled. Consumer spending dried up. Revenues tanked. Enterprises have started looking at new ways of doing things to simply survive the current situation.

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  • Conversational AI and Amelia: The Industry Takes Notice

    Enterprise customers are slowly coming to the realization that a fragmentary approach to AI-enabled automation simply will not deliver the outcomes, or the innovations, that are expected and desired.

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  • A Practical Road Map To A Hybrid Workforce

    How we work, and the tasks on which we work, are not the only changes coming to workplaces of the future — whom we work with will lead to even more substantial seismic shifts for the modern workforce.

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  • How to Keep AI from Capsizing Your Business

    Enterprise AI isn’t something that businesses can dip their toes into. Companywide buy-in and methodical planning ensure that one’s eyes aren’t too big for his stomach. That can be difficult when economic expectations are high.

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Webinars and Podcasts

Join the discussion on how AI will bring about a true Human-Machine hybrid workforce, changing the Future of Work for the better. Watch and listen to these sessions featuring Chetan to learn more.

  • A Conversation Between Phil Fersht and Chetan Dube

    Chetan and HFS Founder Phil Fersht discuss the evolution of digital agents, their impact on customer service and support, and more.

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  • Creating Seamless Customer Journeys

    Automation is critical to create extraordinary experiences across all points of the customer service lifecycle, as highlighted during HFS Founder Phil Fersht's recent conversation with Chetan.

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  • The Shift to Digital First

    Companies are quickly moving to deploy digital agents on the front lines of customer support, as discussed by Chetan and HFS Founder Phil Fersht.

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  • Enterprise Priorities are Rapidly Changing

    In the past, cost was often the primary or the only consideration for any IT investment. Not anymore, HFS Founder Phil Fersht observed in a recent conversation with Chetan.

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  • Customer Care as a Differentiator

    Companies must provide extraordinary customer care to differentiate in highly competitive markets such as banking and financial services, as Chetan tells HFS Founder Phil Fersht.

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  • Quality of Care Matters

    Elevating Net Promoter Scores is a focus for many of the global SIs that are developing Conversational AI offerings, as Chetan discussed with HFS Founder Phil Fersht.

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  • Fireside Chat: Chetan Dube and Nick Panayi

    Chetan Dube sits down with Amelia CMO Nick Panayi to reflect on his beginnings, the founding of Amelia and how AI will influence the Future of Work.

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  • Chetan Reflects on His Journey of Learning

    During a recent fireside chat, Chetan shares his memories of growing up with an unending curiosity for the world and beyond, and how those experiences shaped his upbringing.

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  • From Academia to Raising Amelia

    Chetan reflects during a recent fireside chat on the founding of Amelia more than two decades ago, and the early days of bringing intelligent automation to the market.

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  • Chetan on Our Technology Future

    During a recent fireside chat, Chetan discusses the future evolution of technology, including the increasing sophistication of AI-powered avatars and virtual agents.

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  • Chetan's Fireside Chat with Stanford University Students

    Chetan recently spoke with nearly a dozen Stanford students on the topic of Conversational AI. As future leaders in the field of AI, each student brought their own unique perspective and interest to the discussion – from AI’s impact on healthcare, to how AI can drive sales, to media and entertainment, to AI-controlled aviation and more. The conversation provided an insightful forum for the students to hear Chetan’s insights about the current and future state of Conversational AI.

    Watch the Fireside Chat

  • What's Next in AI-Powered Digital Transformation

    Chetan and Everest Group Founder and CEO Peter Bendor-Samuel discussed how to create extraordinary customer experiences with AI and automation.

    Watch the What's Next Seminar

  • What's Next in Intelligent Automation

    Chetan hosted Craig LeClair, Vice President and Principal Analyst at Forrester, for a discussion on the enterprise value of Intelligent Automation and orchestration.

    Watch the What's Next Seminar

  • Intelligent Automation Radio Podcast, Part 2

    During Part 2 of Intelligent Automation Radio’s podcast with Chetan, he discussed how the US government can leverage AI to significantly reduce its trade deficit, among other topics.

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  • What's Next in Conversational AI

    Chetan hosted Gartner's Anthony Bradley for the first session in a new hybrid webinar series, What's Next, focused on the impending industry impact of Conversational AI and Intelligent Automation.

    Watch the What's Next Seminar

  • Intelligent Automation Radio Podcast, Part 1

    Chetan spoke on the Intelligent Automation Radio Podcast about why traditionally risk-averse industries went all in on Conversational AI, the differentiating edge it provides them, and the biggest challenges organizations are experiencing in deploying automation and Conversational AI.

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  • NTT Webinar

    Chetan discusses Amelia’s collaboration with NTT, a Japanese technology services company. In his address, Chetan describes the many crucial differences between chatbots and intelligent conversational AI systems.

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  • EXL Webinar

    Learn how Conversational AI solutions can deliver a trifecta of impacts: superior experiences, better outcomes and lower costs.

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  • Everest Group Webinar

    To handle today’s ongoing business challenges and future disruptions, enterprises need to invest in a Digital Workforce that includes AI. We'll explore how in this session.

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  • The Democratization of AI

    AI can build AI and speed adoption around the world. Explore how you can make it happen.

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    The Future of Work

    Digital and human colleagues are working together more closely than ever. In fact, within the next five years you will pass a colleague in the hall at work and not know whether it is a person or a machine.

    • The Shift to Digital First

      Chetan shares how digital agents are being deployed on the front lines of customer service in this video on The Amelia Story.

    • The Importance of Learning in Conversational AI

      Chetan discusses how virtual agents can mirror the behavior of human agents in this video on The Amelia Story.

    • INSEAD + Chetan: Exploring the Emergence of Digital Workers

      More than 70 INSEAD Alumni joined Chetan in Amelia City to hear insights about Conversational AI and the Future of Work.

    • The Value of HyperAutomation

      With the right platform in place, companies can experience benefits from intelligent automation, orchestration and end-to-end business processes.

    • Human-Centered AI

      A discussion with Professor Christopher Manning of Stamford University

    • Leadership in Technology

      Innovation takes vision and drive.

    • The Power of Conversational AI

      Science can create human-like emotions and actions.

    • Cognitive Computing's Business Impact

      Looking at AI's continuing impact in a discussion with CXO Talk.

    • The Future of Robotic Automation

      Automation taking center stage at the HFS Summit in New York City.

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    Bio

    I have served as Founder, President and CEO of Amelia (formerly IPsoft) since its inception in 1998. Previously, I served as an Assistant Professor at New York University, where my research was focused on deterministic finite-state computing engines.

    I serve on the board of numerous IT-related institutions and I regularly speak and present on a variety of topics, such as autonomics, cognitive computing and the impact of a digital workforce. And I welcome the opportunity to engage in discussions with like-minded individuals who are as fascinated about AI's evolving impact on the world as I am.

    Connect with me on LinkedIn.

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