The need for change is especially critical for companies right now when it comes to how they provide quality customer service to retain and capture consumers. Evolving customer expectations, changes in service delivery, and new technologies are collectively driving companies to realize that in order to grow and remain viable, there is only one way forward: Digital First.
Hesitancy and misconceptions about AI in the workplace have long been a barrier to widespread adoption — but companies experiencing labor shortages should consider where it can make their employees’ lives better and easier, which can only be a benefit for bottom-line growth.
Why Businesses Managing the Return to the Office Are Wrong
The great workplace transformation of the decade will not be the shift from physical to virtual, although it will be the most immediate. Instead, organizations need to start planning how technology – and namely, IoT and AI — can be fully integrated into the office.
We Urgently Need to Change the Narrative on AI in the Workforce
We’ve officially entered an era in which new technologies fuse the physical, digital, and biological worlds. Advancements in artificial intelligence are an integral part of that shift.
As the competition for global AI leadership accelerates, countries that impose a heavier regulatory burden on the sector risk falling behind those that nurture a more entrepreneurial climate.
How Artificial Intelligence Can Lighten The Load For Customer Service Representatives
COVID-19 broke things. Economies stalled. Consumer spending dried up. Revenues tanked. Enterprises have started looking at new ways of doing things to simply survive the current situation.
Conversational AI and Amelia: The Industry Takes Notice
Enterprise customers are slowly coming to the realization that a fragmentary approach to AI-enabled automation simply will not deliver the outcomes, or the innovations, that are expected and desired.
How we work, and the tasks on which we work, are not the only changes coming to workplaces of the future — whom we work with will lead to even more substantial seismic shifts for the modern workforce.
Enterprise AI isn’t something that businesses can dip their toes into. Companywide buy-in and methodical planning ensure that one’s eyes aren’t too big for his stomach. That can be difficult when economic expectations are high.
Join the discussion on how AI will bring about a true Human-Machine hybrid workforce, changing the Future of Work for the better. Watch and listen to these sessions featuring Chetan to learn more.
A Conversation Between Phil Fersht and Chetan Dube
Chetan and HFS Founder Phil Fersht discuss the evolution of digital agents, their impact on customer service and support, and more.
Automation is critical to create extraordinary experiences across all points of the customer service lifecycle, as highlighted during HFS Founder Phil Fersht's recent conversation with Chetan.
In the past, cost was often the primary or the only consideration for any IT investment. Not anymore, HFS Founder Phil Fersht observed in a recent conversation with Chetan.
Companies must provide extraordinary customer care to differentiate in highly competitive markets such as banking and financial services, as Chetan tells HFS Founder Phil Fersht.
Elevating Net Promoter Scores is a focus for many of the global SIs that are developing Conversational AI offerings, as Chetan discussed with HFS Founder Phil Fersht.
During a recent fireside chat, Chetan shares his memories of growing up with an unending curiosity for the world and beyond, and how those experiences shaped his upbringing.
Chetan reflects during a recent fireside chat on the founding of Amelia more than two decades ago, and the early days of bringing intelligent automation to the market.
During a recent fireside chat, Chetan discusses the future evolution of technology, including the increasing sophistication of AI-powered avatars and virtual agents.
Chetan's Fireside Chat with Stanford University Students
Chetan recently spoke with nearly a dozen Stanford students on the topic of Conversational AI. As future leaders in the field of AI, each student brought their own unique perspective and interest to the discussion – from AI’s impact on healthcare, to how AI can drive sales, to media and entertainment, to AI-controlled aviation and more. The conversation provided an insightful forum for the students to hear Chetan’s insights about the current and future state of Conversational AI.
Chetan hosted Craig LeClair, Vice President and Principal Analyst at Forrester, for a discussion on the enterprise value of Intelligent Automation and orchestration.
During Part 2 of Intelligent Automation Radio’s podcast with Chetan, he discussed how the US government can leverage AI to significantly reduce its trade deficit, among other topics.
Chetan hosted Gartner's Anthony Bradley for the first session in a new hybrid webinar series, What's Next, focused on the impending industry impact of Conversational AI and Intelligent Automation.
Chetan spoke on the Intelligent Automation Radio Podcast about why traditionally risk-averse industries went all in on Conversational AI, the differentiating edge it provides them, and the biggest challenges organizations are experiencing in deploying automation and Conversational AI.
Chetan discusses Amelia’s collaboration with NTT, a Japanese technology services company. In his address, Chetan describes the many crucial differences between chatbots and intelligent conversational AI systems.
To handle today’s ongoing business challenges and future disruptions, enterprises need to invest in a Digital Workforce that includes AI. We'll explore how in this session.
Digital and human colleagues are working together more closely than ever. In fact, within the next five years you will pass a colleague in the hall at work and not know whether it is a person or a machine.
The Shift to Digital First
Chetan shares how digital agents are being deployed on the front lines of customer service in this video on The Amelia Story.
The Importance of Learning in Conversational AI
Chetan discusses how virtual agents can mirror the behavior of human agents in this video on The Amelia Story.
INSEAD + Chetan: Exploring the Emergence of Digital Workers
More than 70 INSEAD Alumni joined Chetan in Amelia City to hear insights about Conversational AI and the Future of Work.
The Value of HyperAutomation
With the right platform in place, companies can experience benefits from intelligent automation, orchestration and end-to-end business processes.
Human-Centered AI
A discussion with Professor Christopher Manning of Stamford University
Leadership in Technology
Innovation takes vision and drive.
The Power of Conversational AI
Science can create human-like emotions and actions.
Cognitive Computing's Business Impact
Looking at AI's continuing impact in a discussion with CXO Talk.
The Future of Robotic Automation
Automation taking center stage at the HFS Summit in New York City.
As the AI market matures, companies are deploying use cases that are delivering ROI across several dimensions. This represents a true opportunity for companies thinking of revamping their digital experiences.
Make no mistake: Automation will initiate the next Industrial Revolution. This isn’t just about the business world. How mankind uses these potent technologies will shape and define the human experience for future generations.
Explore the newest creations and most pressing conversations happening within the AI space. Stay informed about where our industry is headed and how you can play a role in the next Industrial Revolution.
I have served as Founder, President and CEO of Amelia (formerly IPsoft) since its inception in 1998. Previously, I served as an Assistant Professor at New York University, where my research was focused on deterministic finite-state computing engines.
I serve on the board of numerous IT-related institutions and I regularly speak and present on a variety of topics, such as autonomics, cognitive computing and the impact of a digital workforce. And I welcome the opportunity to engage in discussions with like-minded individuals who are as fascinated about AI's evolving impact on the world as I am.
Chetan Dube has served as the President and CEO of Amelia (formerly) IPsoft since its founding in 1998. During his tenure, he has led the company to create a radical shift in the way IT is automated and managed, and introduced the industry to market-leading Conversational AI technology. Previously, Chetan served as an Assistant Professor at New York University, where his research was focused on deterministic finite-state computing engines. Chetan is a widely recognized and sought-after speaker on autonomics, Conversational AI, cognitive computing and AI's impact on the Future of Work. He also serves on the board of numerous IT-related institutions.