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Stop Working People Like Robots When The Future Is Human
In his latest piece for Forbes, Chetan explains why companies must utilize AI and machines to allow humans to focus on creative tasks, a collaboration that can lead to the development of new business models and higher worker satisfaction. Stated another way: The future of business is human + machine, not either/or.
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How to Reduce AI Bias and Ensure Your AI Is Truly Intelligent
The problems associated with AI bias run deep. They may occur when unconscious feelings about race, gender, sexual orientation, religion, or age creep their way into AI’s development, creating issues that may not be easy to detect.
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Efficient Service And Extraordinary Experiences: Your Customers Need Both
Customer service needs to be memorable, personalized, trusted and proactive. Phrased another way, customer service needs to deliver truly extraordinary experiences—ones that make users feel valued, understood and loyal to your company's brand.
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The Time is Now for Digital First
The need for change is especially critical for companies right now when it comes to how they provide quality customer service to retain and capture consumers. Evolving customer expectations, changes in service delivery, and new technologies are collectively driving companies to realize that in order to grow and remain viable, there is only one way forward: Digital First.
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Is the US Labor Shortage the Big Break AI Needs?
Hesitancy and misconceptions about AI in the workplace have long been a barrier to widespread adoption — but companies experiencing labor shortages should consider where it can make their employees’ lives better and easier, which can only be a benefit for bottom-line growth.
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Why Businesses Managing the Return to the Office Are Wrong
The great workplace transformation of the decade will not be the shift from physical to virtual, although it will be the most immediate. Instead, organizations need to start planning how technology – and namely, IoT and AI — can be fully integrated into the office.
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We Urgently Need to Change the Narrative on AI in the Workforce
We’ve officially entered an era in which new technologies fuse the physical, digital, and biological worlds. Advancements in artificial intelligence are an integral part of that shift.
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Should AI Become a Regulated Technology?
As the competition for global AI leadership accelerates, countries that impose a heavier regulatory burden on the sector risk falling behind those that nurture a more entrepreneurial climate.
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Building A Human-AI Hybrid Workforce
We’re rapidly approaching a time when humans and digital employees will fuse into a hybrid workforce, fundamentally transforming how we live and work.
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How Artificial Intelligence Can Lighten The Load For Customer Service Representatives
COVID-19 broke things. Economies stalled. Consumer spending dried up. Revenues tanked. Enterprises have started looking at new ways of doing things to simply survive the current situation.
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Conversational AI and Amelia: The Industry Takes Notice
Enterprise customers are slowly coming to the realization that a fragmentary approach to AI-enabled automation simply will not deliver the outcomes, or the innovations, that are expected and desired.
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A Practical Road Map To A Hybrid Workforce
How we work, and the tasks on which we work, are not the only changes coming to workplaces of the future — whom we work with will lead to even more substantial seismic shifts for the modern workforce.
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How to Keep AI from Capsizing Your Business
Enterprise AI isn’t something that businesses can dip their toes into. Companywide buy-in and methodical planning ensure that one’s eyes aren’t too big for his stomach. That can be difficult when economic expectations are high.
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